Rivansh FAQ 

About Us

    • What is Rivansh? We're a BIS-certified Indian Silver Jewelry brand proudly owned by Ietaraa Trading Private Limited.
    • About Ietaraa Trading Private Limited: Established in 2023, we're a leading jewelry import and export company.

Ordering & Payment

    • What payment methods do you accept? We offer secure online payment options like credit/debit cards (Visa, MasterCard, American Express), UPI, and more.
    • Do you offer free shipping? Yes, we offer free standard shipping on all orders within India. Check our Shipping Policy for international rates and details.

Tracking & Delivery

    • How can I track my order? After your order ships, you'll receive a tracking number via email. Track your package using this number on our website.
    • Do you ship internationally? Yes, we do! Shipping fees and times vary by destination. See our Shipping Policy or contact us for details.

Returns & Exchanges

    • What is your return policy? We offer a 3-day hassle-free return policy for exchanges. Review our Returns & Refunds Policy for full details.

Product Information & Quality

    • Are your products genuine? Absolutely! We guarantee all our jewelry is made with authentic materials like gold, silver, diamonds, and gemstones. Each piece boasts high-quality craftsmanship and BIS certification.
    • How do I find my ring size or jewelry measurements? We provide ring size guides and measurement instructions on product pages and our website.

Customization & Service

    • Can I customize or personalize items? Select products offer customization options. Check the product page or contact us for assistance.
    • Do your products have a warranty? Yes! We offer a 6-month warranty covering polishing defects. See our Warranty Policy for details.
    • How can I contact customer support? Reach us via email ([email address removed]), contact form, or live chat during business hours. We're here to help!

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