Product Warranty
Rivansh Jewellery Warranty
At Rivansh, we are committed to providing you with the highest quality jewellery. To ensure your peace of mind, we offer a 6-month warranty on the plating of all our jewellery products, valid from the date of purchase.
What is Covered:
- This warranty covers changes in the colour of the plating, significant loss of shine, and blackening of the product.
What is Not Covered:
- This warranty does not cover any damage caused by:
- Mishandling, negligence, impact damage, accidents, tampering, or improper use.
- Normal wear and tear, scratches, and dents.
- Loss of stones or any other detachable elements.
- Damage caused by improper cleaning or exposure to harsh chemicals.
How to Make a Warranty Claim:
To claim your warranty, please follow these steps:
- Contact our customer service team by phone, email, or live chat within the 6-month warranty period.
- Provide your proof of purchase (receipt or invoice).
- Describe the issue you are experiencing with the plating.
- Send a clear picture of the damaged jewellery.
Our customer service team will review your claim and get back to you within 2 business days. If your claim is approved, we will offer you one of the following options:
- Repair: We will repair the plating of your jewellery at no cost but you have to pay 250 Rs for shipping.
Additional Information:
- This warranty is only valid for Rivansh branded jewellery.
- We reserve the right to deny warranty claims that do not meet the eligibility criteria.
- This warranty is in addition to your statutory rights.
For any questions regarding our warranty policy, please do not hesitate to contact our customer service team.
